FAQ'S

Do I Have To Be Home During The Cleanings?
95% of our customers cannot be home during cleanings, most of them provide us with a key, which is locked up in our office. Others prefer to leave a key in an agreed upon location. If you prefer to be home, we will give you a two hour arrival window.

Does Jade Der, Inc. Have A Lock-Out Policy?
Lock-outs do happen due to storm doors being locked, forgotten keys, etc. After the 1st incident, we will charge a fee equal to 50% of your regular cleaning rate payable on the next cleaning date.

Does Jade Der, Inc. Offer A Satisfaction Guarantee?
Call within 24 hours and we will return to take care of any areas you are not satisfied with.

Do I Have To Provide Cleaning Supplies?
Jade Der, Inc. provides all the necessary equipment and cleaning supplies (except for bleach-based products) required to do the job. In the event that you decide to provide your own products we have no problem in adapting.

Will I Get The Same Team Every Time?
If you are scheduled Weekly or Biweekly, Jade Der, Inc. schedules the same team to clean your home. This allows your team to get to know your home and your needs. On occasion, a schedule change may prompt us to send a different team, however your satisfaction is still guaranteed.

How Many People Will Be In My Home?
Jade Der, Inc. works in crews of two (2) and sometimes three (3) people depending on the schedule for the day. Also, remember every job is supervised and inspected by our working crew supervisors.

What If Something Gets Damaged Or Broken?
Accidents occasionally happen. Jade Der, Inc. is fully insured and will repair or replace anything that gets damaged or broken as a result of an accident caused by one of our staff. Honesty is our company policy and our teams’ supervisors will report any incident that may occur. NOTE: If you have something of extreme or sentimental value, we ask that you inform us in advance. This may be an item we prefer not to touch.

Does Jade Der, Inc. Have A Referral Program?
Yes, of course, that's how we get most of our customers.
For all referrals you will receive a $25-OFF coupon.

***Rules and conditions apply. Please inquire.

Does Jade Der, Inc. Have Gift Certificates Available?
Yes! You may purchase them in the amount of $50.00 and up anytime of the year.

How Do I Pay For My Services?
We prefer that you leave a check on the kitchen counter made out to: "Jade Der, Inc." on the day of your cleaning. We also accept cash. NOTE: In the event that a check is returned by your bank for any reason, there will be a $35 fee plus the amount the bank charges for a returned check at the time.



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